1. What’s your return policy?

We accept returns within 21 days of the date your order was shipped. Items must be unwashed, unworn, and have the original tags attached. Please note, a $5 return fee will be deducted to cover shipping and repacking costs. Refunds will be processed within 7-10 business days after the return is received and approved. For more details, refer to our Return Policy.

2. Can I exchange my item for a different size?

Yes! We accept exchanges for the same item in a different size within 21 days of the date that your order was shipped. Items must be unwashed, unworn, and have the original tags attached. Once we receive your returned item, we’ll send out your new size  at no additional shipping cost. For more details, refer to our Exchange Policy.

3. Do you cover the cost of return shipping for exchanges?

No. Return shipping for exchanges is at your cost. We will provide clear instructions on how to send the item(s) back to us. Tip: Reuse the same packaging you got your order in! Once we receive the item and approve the exchange, we’ll ship your new item to you for free! For more details, please refer to our Exchange Policy.

4. What if the item I want in exchange is out of stock?

If the item you want to exchange for is out of stock, we’ll reach out to help you find an alternative. We want to make sure you love what you ordered, so we’ll work with you to find the best option.

5. How long will it take to receive my refund for my return?

Once we receive and approve your return, your refund will be processed to your original payment method within 7-10 business days. For more information, please refer to our Return Policy.

6. How long will it take for my order to ship?

We process and ship orders within within 1-3 business days. You will receive a tracking number once your order has shipped. Delivery times may vary depending on your location. For more details, check out our Shipping Policy.

7. What shipping options do you offer?

We offer standard and expedited shipping based on real time rates. You can choose your preferred shipping method at checkout. For more information, refer to our Shipping Policy.

8. Can I change my order after it’s been placed?

Once an order is placed we are able to make changes as long as it has not been shipped. If you need to make changes, please contact us right away, and we’ll do our best to assist you. Email us: Hello@sweetcreambaby.com with subject line: “URGENT MODIFY ORDER”

9. Do you ship internationally?

At this time, we only ship within the United States.

10. Is there free shipping?

No. We offer calculated shipping directly from the carrier. That way you are paying exactly what it costs to ship it. No flat rate fees where you could be overpaying. 

11. How much is shipping?

Shipping rates can vary depending on your region and are calculated at checkout. 

1. Where is your product made?

Our products are designed and made with love in Downtown Los Angeles. We are proud to support local craftsmanship and create clothing that’s safe, soft, and made to last.

2. Why aren’t your clothes GOTS Certified, even though you use GOTS Certified Organic Cotton?

While we source incredible, soft, and safe fabrics that are all GOTS Certified Organic Cotton, the GOTS certification process for the entire garment is very intensive. It requires certification for the full supply chain, from raw materials and processing to licensing and labeling. While it’s a goal of ours to have third-party testing for our designs, we’re not quite there yet! We hope you’ll stay along for the journey as we continue to grow and improve.

3. Do you use flame retardants in your clothes?

Nope! We don’t use any flame retardants in our clothes or pajamas because we’re committed to making products free from harmful chemicals. To ensure safety, we recommend that pajamas be snug-fitting.

We are here to help in any way we can. Please don’t hesitate to reach out with any questions: hello@sweetcreambaby.com